Shipping Policy

Last Updated: February 5, 2026

Thank you for choosing Greaten Store. We are dedicated to delivering your digital wind instruments quickly and safely. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Locations & Warehouse

To ensure fast delivery, all U.S. orders are stocked in and shipped directly from our U.S. Fulfillment Center.

  • Warehouse Location: 49 Stouts Ln, Ste 3-4, Monmouth Junction, NJ 08852, United States.
  • Shipping Area: Currently, we primarily ship to addresses within the United States. (For international inquiries, please contact our support team).

2. Shipping Costs

  • Standard Shipping: We offer FREE SHIPPING on all orders within the United States.
  • Any applicable charges will be clearly displayed at the checkout page before you complete your purchase.

3. Order Processing & Transit Time

We work hard to get your order to you as quickly as possible.

  • Handling Time: 1-2 business days (Monday – Friday). Orders placed on weekends or holidays will be processed on the next business day.
  • Transit Time: 3-7 business days (Monday – Friday) via Standard Shipping.
  • Order Cut-off Time: 5:00 PM Eastern Time (New York). Orders placed after this time will be processed the following business day.

4. Shipping Methods & Tracking

We partner with reliable carriers including UPS, FedEx, and USPS to ensure your instrument arrives safely.

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s).
  • The tracking number will be active within 24-48 hours. You can track your package directly on the carrier’s website.

5. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
  • Damaged Packages: If your product arrives damaged, please contact us immediately at support@greaten-store.com with photos of the packaging and the product.
  • Lost Packages: If your tracking shows “Delivered” but you haven’t received it, please check with neighbors or your local post office first. If still missing, contact us within 5 business days.

6. Taxes & Duties

  • Sales Tax: Sales tax is calculated and applied at checkout based on your shipping address and local state laws.
  • International Orders: For international orders (if applicable), customers are responsible for any customs and import taxes that may apply.

7. Contact Information

If you have any questions about your order status, please reach out to us:

  • Email: support@greaten-store.com
  • Phone: +86 130 9588 2312
  • Business Address (Headquarters): Unit 2102-1, 258 Zhonghe Middle Rd, Shangcheng District, Hangzhou, Zhejiang, 310003, China
  • Fulfillment Center: 49 Stouts Ln, Ste 3-4, Monmouth Junction, NJ 08852, United States